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Shipping Policy

We take great care in delivering your products safely and efficiently.  We use Royal Mail Tracked 24 or 48 to deliver our packages, and aim to ship your order within 3 working days. Please ensure your shipping address is accurate and complete. We cannot be held responsible for packages delivered to the wrong address due to incorrect information provided by the customer. Please note that due to the fragile nature of ceramics, we do not ship outside of the UK. 

Wholesale Orders

If you are interested in placing a wholesale order, please contact us. We would be happy to provide you with more information and discuss details.

Return & Exchange Policy

We understand that accidents can happen during shipping, so we offer a full refund if your product arrives damaged. Just send us photographs of the damage and packaging within 24 hours of delivery. If you want to return the product for any other reason, you have 14 days from receiving your purchase to return it safely and unused to us at your own cost. Please contact us via email for more information about returning products.

Payment Methods

We accept the following forms of payment:

Credit / Debit Cards

Product Care

All our products are handmade, which means there may be slight variations from the photographs shown. For specific care information related to each product, please refer to the individual care instructions provided.

Recycling

We are committed to sustainability and reducing our environmental impact. That's why we aim to recycle packaging and clay products and use sustainable materials whenever possible. Our postal boxes are made from reused boxes, which means you'll often receive a uniquely crafted box when you order from us. 

Contact

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